How to file a complaint against a seller on Pinduoduoli
When shopping on Pinduoduo, it is inevitable that you will encounter product quality problems, false advertising, or poor service attitude. If negotiations with the seller fail, consumers can complain to the seller through Pinduoduo’s official channels. This article will introduce the complaint process, precautions and recent popular complaint cases in detail to help you safeguard your rights efficiently.
1. Steps for Pinduoduo to complain to sellers
The following is the specific operation process for Pinduoduo to complain to sellers:
| steps | Operating Instructions |
|---|---|
| 1. Open order details | Enter the Pinduoduo APP, click "My Orders" and find the order that needs to be complained. |
| 2. Select "Apply for after-sales service" | Click the "Apply for After-Sales" button on the order details page. |
| 3. Fill in the complaint content | Select the complaint type (such as quality issues, false shipments, etc.) and upload evidence (chat records, product photos, etc.). |
| 4. Submit a complaint | After confirming that the information is correct, submit it and Pinduoduo customer service will process it within 1-3 working days. |
| 5. Follow up on processing results | Check the progress in “My Complaints” and contact Pinduoduo’s official customer service (telephone: 400-8822-888) if necessary. |
2. Things to note when making a complaint
1.Keep evidence: Including order screenshots, photos of product problems, chat records with sellers, etc.
2.Clear demands: Refund, exchange or compensation must be clearly stated when making a complaint.
3.Follow up promptly: If the seller does not respond, you can apply for Pinduoduo platform to intervene.
4.Avoid harsh words: Rational communication helps solve problems faster.
3. Recent popular complaint cases (last 10 days)
The following are typical issues recently complained by consumers on Pinduoduo:
| Complaint type | Case description | Processing results |
|---|---|---|
| False propaganda | The seller advertises "pure cotton clothing", but it is actually made of chemical fiber. | The platform supports refunds and fines sellers. |
| Delayed shipment | The order was not shipped for more than 7 days, and the seller delayed the order on the grounds of being out of stock. | The platform forces refunds and compensates for coupons. |
| Product damaged | The glass I received was broken and the seller refused to return it. | The platform determines the seller's responsibility and provides a full refund. |
4. How to improve the success rate of complaints?
1.Sufficient evidence: Provide clear photos or videos of product issues.
2.Detailed description: In the complaint, state the time, details of the problem and the negotiation process.
3.Take advantage of platform rules: Quoting the terms in Pinduoduo’s Consumer Protection Agreement.
5. Other rights protection channels
If the Pinduoduo platform fails to meet expectations, you can also protect your rights through the following channels:
1.12315 complaints: Submit online through the national 12315 platform (www.12315.cn).
2.consumer association: Call the local Consumers Association for help.
3.legal approach: When the amount involved in the case is relatively large, you can file a lawsuit in court.
Summary: Pinduoduo’s complaint mechanism is relatively complete. Consumers need to make reasonable use of platform tools, retain evidence and express their demands clearly. When encountering disputes, timely complaints are an effective means to protect one's own rights and interests.
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